If your payment has not been accepted after an hour, please do not panic! The deposit address provided to you is uniquely generated and permanently linked to your registered email address. Your funds are completely safe (learn more about billing at đ stoic.ai).
While Stoic AI processes most transactions automatically, certain edge cases require quick manual verification.
âď¸ Common Reasons for Pending Payments
If any of the following apply to your transaction, the automated system pauses processing for manual review:
Incorrect Cryptocurrency: You sent an unsupported asset (such as ETH or BTC) instead of the required stablecoins (USDT or USDC).
Split Payments: You paid a single invoice using multiple smaller transactions (e.g., sending 100 USDT and then 50 USDT for a 150 USDT invoice).
Combined Invoices: You combined multiple pending invoices and paid the aggregate sum in a single transfer. (To avoid this, please pay each invoice individually).
Network Fee Discrepancies: You omitted the blockchain network withdrawal fee, causing Stoic AI to receive slightly less than the invoice total.
How to fix it: Contact us via in-app chat (Profile â Chat with us) or email [email protected]. Explain what happened, and our team will locate and manually approve your payment.
đĄ Special Scenarios
Sending Extra Funds for Future "Credit": Our billing system processes only exact invoice amounts and does not accumulate excess funds automatically. If you sent extra, email [email protected] â we will manually log the remaining credit toward your next invoice.
Accidentally Sending Trading Capital to Fee Address: Your actual trading capital should always remain on your connected exchange account (Binance, Bybit, etc.). If you accidentally transferred trading funds to our subscription address, contact support via in-app chat or email [email protected] with your refund wallet address. Refunds are processed within 7 business days.
â Frequently Asked Questions (FAQ)
Q: Can my funds get lost if the payment status remains pending? A: No. Every payment address generated is permanently mapped to your user ID in our database.
Q: How long does manual payment approval take? A: Once you notify our support team with your transaction details, a support representative will manually credit your account, typically within a few hours.