If you have outstanding management fees linked to your account, trading activity may be temporarily suspended until the billing balance is settled (learn more about billing policies at đ stoic.ai).
You can check your account balance and review unpaid invoices at any time inside the Stoic AI app under the Profile / My Plan section.
âď¸ How the 7-Day Grace Period and Trading Suspension Work
7-Day Grace Period: When a new management fee is generated (e.g., subscription renewal or deposit expansion), you are given a 7-day grace period to process the payment. During these 7 days, automated trading continues uninterrupted.
Temporary Trading Pause: If fees remain unpaid after the 7-day window expires, Stoic AI temporarily suspends scheduled trading and rebalancing executions.
Automatic Resume: Once payment is processed and detected by our system, trading operations resume automatically during the next rebalancing cycle.
â Frequently Asked Questions (FAQ)
Q: What happens to my current exchange positions while trading is suspended? A: Your crypto assets remain safely in your exchange account in their existing allocation. The algorithm simply stops executing new rebalancing or adjustment trades.
Q: Does Stoic AI automatically withdraw unpaid fees from my exchange account? A: No. Stoic AI connects strictly via trade-only API keys without withdrawal permissions. Fees must be paid separately through the app via bank card or crypto payment.
Q: What should I do if I paid my fee but trading hasn't restarted yet? A: Crypto payments may take time depending on network confirmations. If trading does not resume within 24 hours of payment, please reach out via in-app chat or email [email protected].