If you have connected your API keys or paid your subscription fee but trades have not started yet, there is no need to worry. Algorithmic onboarding and initial portfolio structuring take time (learn more about trading mechanics at đ stoic.ai).
âąď¸ When Does Trading Actually Start?
Trading initiates within 24 hours after both requirements (API key connection and subscription payment) are fulfilled.
If you paid first and connected API keys second: The 24-hour setup window begins right after your API keys are connected.
If you connected API keys first and paid second: The 24-hour setup window begins as soon as your payment is processed.
â ď¸ Note: If your subscription payment failed or was delayed due to insufficient fee coverage, trading will remain paused until the payment is accepted.
Stoic executes trades during fixed daily rebalancing intervals. As soon as your account reaches the first rebalancing window after activation, trading begins. You will receive a push notification, and the DEMO view in your app will switch to your active portfolio.
đ Troubleshooting Checklist
If it has been more than 24 hours since completing setup, follow these steps:
Check Your Exchange Account: Log into your exchange account (Binance, KuCoin, Bybit, etc.) and check your order history. If trading activity is already visible on the exchange, the Stoic app will process the portfolio data and clear the DEMO screen within 1â2 hours.
Allow an Additional 12-Hour Window: In rare onboarding scenarios, account synchronization and initial allocations can take up to 36 hours total.
â ď¸ Note: If your subscription payment failed or was delayed due to insufficient fee coverage, trading will remain paused. For help resolving payment issues, please refer to our guide: đ My payment is not accepted.
â Frequently Asked Questions (FAQ)
Q: Trades appear on my exchange, but Stoic still shows the DEMO screen. What should I do? A: The app needs brief processing time to compile your initial portfolio metrics. If the DEMO screen remains after 2 hours, please message our support team via in-app chat.
Q: It has been over 36 hours and no trades have occurred on my exchange. What should I do? A: Contact our support team via the in-app chat (Profile â Chat with us). We will immediately inspect your API connection status and resolve the issue.
Q: Can I manually trigger the first rebalancing session? A: No. Rebalancing cycles run automatically on strict algorithmic schedules to ensure optimal trade execution prices.