If you notice no new trading activity on your connected exchange account for a day or two, please remain calm. In most cases, this is standard algorithmic behavior (learn more about portfolio rebalancing at đ stoic.ai).
âď¸ Common Reasons for Trading Pauses
Small Allocation Differences: Stoic AI only executes trades when portfolio asset drift exceeds your exchange's minimum tradable order volume. If market movements are minimal, skipping trades saves you unnecessary exchange trading fees.
Scheduled Technical Maintenance: Occasional system checks and algorithm updates take place to ensure execution stability. A 1 to 2-day pause during maintenance is normal and does not impact long-term strategy performance.
Active Risk Hedging: During uncertain market conditions, the strategy may hold portfolio assets safely in base currency (USDT/USDC) without initiating new speculative trades.
đ What to Do If No Trades Occur for Over 72 Hours
If your connected exchange account shows zero trading activity for more than 72 hours:
Verify Exchange API Keys: Ensure your exchange API keys have not expired and trading permissions (Spot/Futures) remain enabled.
Check Subscription Status: Confirm that your Stoic AI subscription is active and fee payments are up to date.
Contact Support: Reach out to our team via the in-app chat (Profile â Chat with us). We will immediately verify your account connection status.
â Frequently Asked Questions (FAQ)
Q: Am I charged for days when the algorithm doesn't execute trades? A: Yes. Subscription covers continuous 24/7 algorithmic market monitoring. Holding positions without trading during low-volatility periods avoids unnecessary transaction fees.
Q: Should I manually restart or re-connect the app if trading pauses for 2 days? A: No. No manual action is needed. The algorithm will automatically resume trading during the next scheduled rebalancing cycle when market conditions trigger an execution signal.