Charts Are Missing or Displaying Incorrectly in Stoic AI

Troubleshoot missing, distorted, or outdated portfolio and performance charts in the Stoic AI app

Updated yesterday

If your portfolio performance, PnL, or asset allocation charts are not loading, appear blank, or look distorted, follow the troubleshooting guide below to restore proper display (learn more about analytics at 👉 stoic.ai).

🌐 Cross-Check via Web App

If you need to view your accurate performance chart immediately, log in via your desktop or mobile browser: 👉 app.stoic.ai

If the chart renders properly on the web, the issue is restricted to your mobile app's local cache or version.

🛠️ Quick Troubleshooting Steps

Update Stoic AI: Check the App Store or Google Play Store to confirm you are running the latest app version.
Force Restart the App: Close Stoic AI completely from your phone's app switcher and reopen it.
Switch Chart Timeframes: Try toggling between different timeframes (e.g., switch from 1D to 1W or ALL). This forces the app to request a fresh data payload from the server.
Reinstall the App: Delete the app from your phone and redownload it from the app store to clear corrupted cached files.

⏱️ Normal Chart Processing Delays

During Rebalancing Cycles: While Stoic executes scheduled daily trades, performance metrics may take 1 to 2 hours to fully synchronize and smooth out on the chart.
After Deposits/Withdrawals: Capital flows temporarily trigger background recalculations to maintain accurate historical rate-of-return metrics.

✉️ Contacting Support for Chart Fixes

If the chart error persists:

Take a screenshot of the affected chart.
Send it to our support team via in-app chat (Profile → Chat with us).
Our technical team will manually trigger a chart recalculation for your portfolio.

❓ Frequently Asked Questions (FAQ)

Q: Will reinstalling the app erase my historical chart data? A: No. All trading history and performance metrics are stored securely on Stoic's servers and will reload as soon as you log back in.

Q: Why does the chart balance slightly differ from my live exchange balance? A: Stoic charts calculate Net Asset Value (NAV) during fixed daily snapshots, whereas your exchange account reflects real-time order book price fluctuations.