If you encounter an error message or unexpected behavior inside the Stoic AI app, follow the steps below to resolve the issue (learn more about platform status at đ stoic.ai).
đ Temporary Access via Web App
While resolving mobile app issues, you can access your portfolio without interruption via any browser on phone or desktop: đ app.stoic.ai
đ ď¸ Quick Troubleshooting Steps
Update the App: Open the App Store or Google Play Store and update Stoic AI to the latest version.
Force Close & Re-open: Force close the app from your device's multi-tasking view and launch it again.
Check Connection: Ensure your Wi-Fi or cellular data connection is stable. Try toggling between Wi-Fi and mobile data.
Reinstall Stoic AI: Uninstall the app from your device, redownload it from the app store, and log in again.
Restart Your Phone: A quick device reboot clears temporary OS-level glitches.
âď¸ Reporting Unresolved Errors
If the error persists, please capture a screenshot showing the exact error screen and send it to our support team via in-app chat (Profile â Chat with us).
Please include the following details:
A short description of the error and when it appears.
Your device model and OS version (e.g., iPhone 15 / iOS 18 or Samsung S24 / Android 15).
Troubleshooting steps you have already attempted.
â Frequently Asked Questions (FAQ)
Q: Will reinstalling the app disconnect my exchange API keys? A: No. Your exchange API connection, subscription, and portfolio settings are stored securely on Stoic servers and remain untouched when reinstalling the app.
Q: What if the web app works, but the mobile app still throws an error? A: This usually indicates a corrupted local app cache or temporary network routing issue. Clearing app data or reinstalling the mobile application resolves this in most cases.