If you try to scan the API key QR code with the Stoic AI app (discover more at đ stoic.ai) and nothing happens, please check whether your Secret Key is visible!
If your Secret Key is hidden or masked, the QR code will not contain the full data required to establish a connection. Major exchanges only display the Secret Key once upon fresh key creation. If it is no longer visible, simply delete the old API key and create a new one.
Figure 1: Binance API Key page showing a visible Secret Key required for QR code scanning.
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Additional Troubleshooting Steps
If you encounter an error message while scanning or entering your keys:
Update the Stoic App: Ensure you are running the latest version of the Stoic AI app by checking the App Store or Google Play Store.
Restart the Connection: Force close the Stoic app, reopen it, and retry scanning the QR code.
Manual Input: If QR scanning fails repeatedly, manually copy and paste both the API Key and Secret Key directly into the input fields in the Stoic app.
â Frequently Asked Questions (FAQ)
Q: Why does the QR code scanner in Stoic AI do nothing when pointed at the screen?
A: This usually happens if the Secret Key on your exchange screen is hidden or masked. Stoic requires both the API Key and Secret Key to be fully visible in the QR code to parse them.
Q: Can I reveal my Secret Key if it was already hidden by the exchange?
A: No, exchanges hide the Secret Key permanently after you leave the creation page for security reasons. You must delete the current key and generate a new one.
Q: What should I do if I still get an error after creating a new API key?
A: Make sure your Stoic app is updated to the latest version. If the issue persists, take a screenshot of the error and send it to our support team via in-app chat.
Need Help?
If you continue experiencing issues connecting your API keys, please take a screenshot of the error and send it to our support team via in-app chat or at [email protected] â we will provide an alternative way to get you connected!